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NEGOTIA

Delivery, Refund, Return, and Cancellation Policy

Last Updated: July 31, 2026

At Negotia (a sole proprietorship of Muhammad Abdullah Ahmed), we aim to provide a transparent and secure shopping experience across our multi-category e-commerce store. Because we manage all logistics centrally, we uphold strict delivery and quality control standards.

1. Order Confirmation & WhatsApp Verification

  • Once you place an order on Negotia, our customer support team sends a direct message to your provided WhatsApp phone number for final order confirmation.
  • You may confirm or cancel your order at this stage without any penalty or fee.
  • Orders are only dispatched for fulfillment once confirmed via WhatsApp.

2. "Open & Check" Delivery Policy

  • To protect buyers from receiving damaged or incorrect products, Negotia enforces an Open Parcel Delivery Policy.
  • Upon delivery, you are permitted and encouraged to open and inspect the physical parcel in the presence of the delivery rider.
  • Mandatory Unboxing Video: You must record a clear, continuous unboxing video on your mobile device while opening the parcel in front of the rider.
  • On-the-Spot Rejection: If the product inside is visibly damaged, defective, or incorrect, you may reject the parcel on the spot and return it immediately to the rider.

3. Refunds & Spot Cancellations

  • If an item is rejected on the spot due to damage or defect confirmed by the delivery video, your order will be canceled immediately.
  • For prepaid orders, a full refund of the exact amount paid (including any AI-bargained price discounts) will be processed back to your original payment method or bank account within 3 to 5 business days.
  • Once a parcel has been opened, accepted, and the rider has left the premises, further returns or claims are evaluated strictly on a case-by-case basis through our support team, as the open-parcel check serves as final acceptance of physical condition.

4. Store Logistics

All shipping, delivery, cancellations, and return logistics are centrally managed by Negotia. Sellers do not handle independent delivery or customer returns directly. For any delivery-related inquiries, contact our central logistics support at 03444664851 or email negotia.store@gmail.com.